Returns Policy

Money Back Guarantee

We firmly stand behind the quality of our products, so we are happy to back them with a no-hassle money back guarantee! In the unlikely event that you are not completely satisfied with our products, please return them to us for a full refund.

Where is the return address?

Please return with your purchase receipt along with any packaging and delivery notes. Once we receive your product/s we will credit your account for a full refund.

Please obtain proof of posting for your return and ensure the parcel is clearly addressed to:

Returns Department, Unit 38, John Wilson Business Park, Whitstable, Kent, CT5 3QT

We can accept no liability for returns lost in transit. Please note we are unable to refund postage charges.

Why don’t you offer a Free returns policy?

The only way we are able to offer a free returns policy would be to absorb the cost into all of our products, which would inflate our product prices. We deemed this unfair for our other customers.